New Warning from UK Finance Around Coronavirus Holiday Scams 29/06/2020

UK Finance warns consumers to beware of Coronavirus holiday scams.

Consumers are being urged to be on the lookout for holiday scams including fake caravan and motorhome listings, refund offers and travel deals, as criminals take advantage of uncertainty around coronavirus travel restrictions and cancellations to target their victims and commit fraud.

Criminals are experts at impersonating trusted organisations such as airlines, travel agencies or banks. They will use a range of methods to approach their victims, including scam emails, telephone calls, fake websites and posts on social media and auction websites. Customers are therefore reminded to always follow the advice of the Take Five to Stop Fraud campaign and take a moment to stop and think before parting with their money or information in case it’s a scam.

Caravan scams

Criminals are taking advantage of growing demand for ‘staycations’ in the UK this summer, by advertising fake listings for caravans and motorhomes on auction sites and citing lockdown restrictions as the reason vehicles can’t be viewed in person. These vehicles are advertised at attractive prices to tempt people into believing they’re getting a good deal, when in reality they simply don’t exist or don’t arrive once paid for.

Always remember:

Be suspicious of any “too good to be true” offers or prices – if it’s at a rock bottom price ask yourself why.
Do your research before making any purchases and ask to see vehicles over video if you’re unable to see them in person.
Use the secure payment methods recommended by reputable online retailers and auction sites and don’t accept requests to pay separately via a bank transfer.
Where possible, use a credit card when making purchases over £100 and up to £30,000 as you receive protection under Section 75.

Fake refunds for cancellations

The current travel restrictions imposed due to coronavirus have meant thousands of customers have applied for refunds for cancelled flights or holidays. Criminals may exploit this situation to defraud people via phishing emails, ‘spoofed’ calls or social media posts and adverts claiming to be offering refunds from airlines, travel providers or banks. Often emails and posts will include links leading to fake websites used to steal personal and financial information that can infect a victim’s device with malware.

Always remember:

Don’t click on links or attachments in social media posts or emails.
Question uninvited approaches and contact organisations directly to confirm requests using a known email or phone number.
Only give out your personal or financial information to services you have consented to and are expecting to be contacted by.

Cheap travel deal scams

Criminals will set up fake websites offering ‘cheap travel deals’ which are used to obtain your money and information. Websites may look similar to the genuine organisation’s but subtle changes in the URL can indicate that it’s fraudulent. These websites may also seem professional and convincing, using images of luxury villas and apartments that don’t exist to convince victims they’re trusted and genuine. These are offered for rent, often at discounted prices and require a deposit to be made which is never returned.

Always remember:

Be suspicious of any “too good to be true” offers or prices – if it’s at a rock bottom price ask yourself why.
Where possible, use a credit card when booking holidays over £100 and up to £30,000 as you receive protection under Section 75.
Use the secure payment options recommended by online travel providers and don’t accept requests to pay separately via a bank transfer.
Read online reviews from reputable sources to check websites and bookings are legitimate.
Access the website you’re purchasing from by typing it in to the web browser and avoid clicking on links in unsolicited emails.